ND
Nkosinathi D
1 reviews | Active since Oct 2019
08 Apr 2021, 15:05
Poor customer care
I bought a car from here last year August, I got charged for licensing on my purchase. Two weeks later I received an email with the NATIS document saying they having issues with licensing the car coz it's different province. A lady called Zama Ziswana called and said they would refund me my licensing fee they had charged, to this very day I have never spoken to her again, it's either she doesn't answer or "she's not at the office can we get her to call you" and it never happens, I leave messages for her but she never responds. Really poor customer care.
Helpful (0)
Replies (3)0
Replies (3)
DigiCars's replyOfficial
08 Apr 2021, 16:17 Hi Nkosinathi, thank you for your review, we apologize for your unfortunate experience at our dealership. We will immediately escalate this to management for investigation & resolution. Kindly reply here with your surname, contact details & the car you purchased, or email us on ***
DigiCars's reply08 Apr 2021, 16:17
Official
Hi Nkosinathi, thank you for your review, we apologize for your unfortunate experience at our dealership. We will immediately escalate this to management for investigation & resolution. Kindly reply here with your surname, contact details & the car you purchased, or email us on ***
ND
Nkosinathi D's updateReviewer Update
09 Apr 2021, 09:52The name is Nkosinathi Dlamini, I bought a Golf 7.5 R under my company (Ikhuba Projects (PTY)Ltd. You should have all my information. I will await your immediate response.
ND
Nkosinathi D's update09 Apr 2021, 09:52
Reviewer Update
The name is Nkosinathi Dlamini, I bought a Golf 7.5 R under my company (Ikhuba Projects (PTY)Ltd. You should have all my information. I will await your immediate response.
DigiCars's replyOfficial
16 Apr 2021, 17:03Hi Nkosinathi, we believe the matter has been resolved and the misunderstanding cleared. Kindly advise of your satisfaction and if there's anything else we can assist with. Otherwise we are excited and are looking forward to helping you with your next purchase.
DigiCars's reply16 Apr 2021, 17:03
Official
Hi Nkosinathi, we believe the matter has been resolved and the misunderstanding cleared. Kindly advise of your satisfaction and if there's anything else we can assist with. Otherwise we are excited and are looking forward to helping you with your next purchase.