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Thabiso T
1 reviews | Active since Jan 2022
20 Jan 2022, 15:37
Love the car but not the problems it is giving me.
I purchased a car on the 30th October 2021 and within a month there was a noise on the left passenger wheel. Tried to contact them but it was fruitless so I let it go. On 15th January 2022 the alternator developed a problem and when I went back to tell them that the car they sold to me seems to have mechanical issues I was informed that the warranty covers 60 days or 1500 KMs so they can't help. I purchased this car for peace of mind because my previous vehicle was giving me problems. Now this one is giving me problems, I mean it is too early for it to give me problems.
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Replies (5)0
Replies (5)
DigiCars's replyOfficial
20 Jan 2022, 15:44Hi Thabiso,
Thank you for your review, we apologize for your unfortunate experience with our dealership. We will immediately escalate this to management for investigation and resolution. Kindly provide your contact number and we will be in touch with you shortly.
DigiCars's reply20 Jan 2022, 15:44
Official
Hi Thabiso,
Thank you for your review, we apologize for your unfortunate experience with our dealership. We will immediately escalate this to management for investigation and resolution. Kindly provide your contact number and we will be in touch with you shortly.
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Thabiso T's updateReviewer Update
20 Jan 2022, 15:45No it is ok, I am taking it up with the National Consumer Commission.
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Thabiso T's update20 Jan 2022, 15:45
Reviewer Update
No it is ok, I am taking it up with the National Consumer Commission.
DigiCars's replyOfficial
22 Jan 2022, 11:20Hi Thabiso,
iCar Technologies would like to express our apologies to you for the inconvenience caused with your vehicle, purchased from us on 29 October 2021.
We strive to provide our customers with the cars they desire and have the best experiences possible. We meticulously assess each vehicle and ensure that they are in the best condition for our customers.
However, in the case with pre-owned vehicles, we do understand that there may be mechanical issues that can be ill-timed, which is why we have a 2 month / 1500km dealer warranty to protect our customers as best as possible.
Regarding the matter with your vehicle, since receiving your initial communication on Monday 17th of January 2022, our Customer Care team has been in talks with you to try reach a resolve on the issues you’re currently experiencing with your car, specifically the alternator of the vehicle.
Although your current mileage exceeds the parameters of our standard dealer warranty cover, we are still happy to assist you as we value you as a client and we thank you for making us your preferred dealership.
We would like to offer R800 towards resolving the problem with the alternator as well as assist in making the arrangements to have the mechanical aspects resolved on your behalf.
Our customer care team will be in touch with you.
Should you require anything further, please do not hesitate to get in touch.
Thank you.
DigiCars's reply22 Jan 2022, 11:20
Official
Hi Thabiso,
iCar Technologies would like to express our apologies to you for the inconvenience caused with your vehicle, purchased from us on 29 October 2021.
We strive to provide our customers with the cars they desire and have the best experiences possible. We meticulously assess each vehicle and ensure that they are in the best condition for our customers.
However, in the case with pre-owned vehicles, we do understand that there may be mechanical issues that can be ill-timed, which is why we have a 2 month / 1500km dealer warranty to protect our customers as best as possible.
Regarding the matter with your vehicle, since receiving your initial communication on Monday 17th of January 2022, our Customer Care team has been in talks with you to try reach a resolve on the issues you’re currently experiencing with your car, specifically the alternator of the vehicle.
Although your current mileage exceeds the parameters of our standard dealer warranty cover, we are still happy to assist you as we value you as a client and we thank you for making us your preferred dealership.
We would like to offer R800 towards resolving the problem with the alternator as well as assist in making the arrangements to have the mechanical aspects resolved on your behalf.
Our customer care team will be in touch with you.
Should you require anything further, please do not hesitate to get in touch.
Thank you.
TT
Thabiso T's updateReviewer Update
25 Jan 2022, 16:25Thank you for the assistance it does cushion the amonth I paid in fixing the alternator and also getting a new battery.
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Thabiso T's update25 Jan 2022, 16:25
Reviewer Update
Thank you for the assistance it does cushion the amonth I paid in fixing the alternator and also getting a new battery.
DigiCars's replyOfficial
25 Jan 2022, 16:38Hi Thabiso,
Hope your day is going well. Apologies again for that experience. We hope to have helped you somewhat with the problem and wish you many happy miles :-) . Take care.
DigiCars's reply25 Jan 2022, 16:38
Official
Hi Thabiso,
Hope your day is going well. Apologies again for that experience. We hope to have helped you somewhat with the problem and wish you many happy miles :-) . Take care.