Appalling Customer Service Experience from DigiCars Sandton

I have experienced the worst customer service from DigiCars Sandton. No one gets back to, however when they wanted my business they could call me every 5 minutes. If i had know what terrible service i would be receiving from them I would have never bought my car from them. They treat me as if this car was given to me by them for free. The customer service person Alex was sent a message on 28 November 2024 I never received a response and in all fairness i gave them time to respond cause it was silly season and people go on leave. I, the customer had to follow up on 20 January 2025 regarding my request, to which Alex responds let me check and respond, I am still waiting. I followed up again on 24.01.2025 with Alex to which he responds AGAIN saying that his manager Deena will respond to me. To date no call has been received from Deena or Alex following up if his manager has responded.

Backed by experienced professionals, each vehicle on our showroom has our end-to-end quality assurance check so as to give you the peace of mind, IF ONLY THEY CAN LIVE BY WHAT THEY ADVERTISE.

They are beyond unprofessional, only professional when they wanted my business!!

I have never received such appalling customer service in my entire life.

Disgusted Customer Ivana