Amanda Makele and Sinazo Fumba cannot do their jobs

Contact center agents Anele Makele and Sinazo Fumba need to be trained properly as they are unable to do their jobs properly.

It seems like the both of them are unable to understand simple English and neither of them can follow simple instructions.

They are just copying and pasting templates and have no interaction skills and attention to detail, very poor quality of customer service agents that should be trained properly, its obvious that they have poor management that leads them and therefore they clearly come across as unskilled agents.

I can appreciate the fact that they are trying but the overall experience dealing with them has been extremely disappointing and I think they need to be held accountable so they will try harder to concentrate on their customers queries and they will address the issues and they will follow instructions better.

Please send them back for training and help them to do better, they need a lot of coaching and development, a clear reflection of the company they represent.