Payed for a product/service I can’t use from Dig Deep Media

<p>I would like to lodge complaint against "Dig Deep Media"</p> <p>I started my own business, Unmistakable Fashion & Beauty (UFB) and paid R2 500 for artwork for my new business.</p> <p>When I received my final artwork from Dig Deep Media, none of the images were suitable to use on any social media pages. The images were unclear and blurry!</p> <p>Also the same app**** to artwork I sent to the printers. The printers told me the images are of a sub-standard quality and the printouts came out blurry and unprofessional.</p> <p>Every time I try and explain to them why I need the images at a very high quality AND I need carte blanche on the images so I can add and remove certain elements to suit my needs, their reply to me was they can't do it or release my artwork to me, because they will lose design privileges on the artwork.</p> <p>After many back and forth emails, the issue has still not been resolved. I received the artwork (raw documents) but when I sent it to the printers, the printers told me the software Dig Deep Media use, is intended for social media platforms and not for printing of business cards, posters and labels!! </p> <p>Dig Deep Media disagrees with this and refuses to redesign my artwork using the necessary software and high definition pixel quality.</p> <p>Because of this, I had to pay a printing company to re-design all my artwork to prevent any further loss of income incurred by Dig Deep Media's incompetence.</p> <p>I want Dig Deep Media to refund me the R2 500 I paid for a service I did not receive!</p>