Terrible client service and false advertising

Terrible Customer service. Bought a R6000 watch on 6/926 for my husband. Not even a week later it had water damage after taking a cold shower 12/9/26 after a day in the sun.

The watch notes that What You Can Do: Swim and Snorkel: Safe for recreational swimming, poolside diving, and shallow water sports. Handle Splashes: Fully protected against rain, accidental splashes, showering, and handwashing.

We returned the watch 13/9/26 with the complaint that the watch does not function as advertised ans requested a refund. We were phoned today 16/9/26 by Fossil saying the watch seals was damaged due to steam/hot water. And there will not be a refund only a repair, which will not work as the watch does not function as advertised which is flase advertising going against the consumer protection act of SA.

I am demanding a refund as the watch is not even a week old and we are being told the damage is due to miss-use