DAMAGED DEISEL TEKKIES

I purchased tekkies online, they were delivered in September.. November the tekkies were damaged.. I emailed to let them know the person who responded (Adrian Louw) said he can't see the damage in the pictures I sent.. So I explained to him how the tekkies were damaged he then said he will speak to the head office I've been waiting for his response since.. He still hasn't responded, I keep sending emails but no response.. I am so disappointed in Deisel.. They definitely have lost a customer in me. I went as far as going to the Deisel brach in Durban Gateway but they said they can't assist me i must continue enquiring online