Corrective measures put in place to satisfy a customer

1) I ordered stones from Tuingenoot in advance. I was advised that if I need them to be delivered, I should phone two hours in advance and they will be delivered since I had already paid for the stones and delivery. When I needed it to be delivered and after phoning two hours before, the driver was not available to do so (he had other deliveries to make). After I informed them of my predicament why I needed the delivery both Nadia and Euan came to listen seeing that I was being inconvenienced. After listening attentively and realizing why I was being inconvenienced , Euan Murray made arrangement to ascertain that the stones were delivered as I requested - well done to Euan for saving the day.

2) I had paid for the blocks but they did not have enough in the yard. After discussing the the issue with Nadia in detail, she app**** pressure on the supplier to do damage control and she ensured that I received the blocks the very next day. She also phoned me when the blocks were ready for delivery - well done Nadia for being professional and ensured that I eventually receive the blocks.