WORST CUSTOMER SERVICE I'VE EVER EXPEREINCED

This business owner is great when things are great, but the minutes they mess up the service is NON-EXISTENT! On the 18th October we lost clothing because of them and after multiple messages with the owner NOT responding FOR DAYS in between, I sent her a message on the 17th Nov, highly frustrated and did not receive any response for 6days until the 22nd I sent a "?" waiting for a response, a message comes through asking ME what I think the solution is! When I gave my opinion because for a month we were given the run around from them....I get the snobbiest response (see screenshots). The top i WORE ONCE which was not ordered in SA and had shipping fees went missing, my PJ pants that was 2 months old yes, but the expense came from MY Pocket and she wants to be arrogant in her responses! You've made me so upset with your ****ty customer service that i dont want ANYTHING from you! Good luck doing your laundry here! And to the owner, please stop trying to defend yourself. You are rude and have no way of dealing with customers.