Disaster

Called on 16 March 2018 to reserve a table for 14 people to celebrate my daughters birthday. Was told by a staff member that a booking was not necessary. On the 21 March arrived at Die Dam Huis. Was told by Steven/Stefun that as a table was not reserved, there was nothing available. Explained the situation to him. Adamant that there was nothing available although there was on a table outside that had a reserved sign. The remainder of the empty tables had no reserved signs on them. When confronted, Steven/Stefun said the unmarked tables were also reserved and refused to accommodate us. When I mentioned that I wanted to lay a complaint, and required a contact number, he gave me his own email address to lodge the complaint. How convenient. We frequent and have recommended this establishment to a number of our friends and family, but shall no longer do so. Thanks to Die Dam Huis, my daughters birthday was ruined. How embarrassing when the invited guests arrived, we had to seek an alternative venue. Thanks to Die Dam Huis for making a beautiful day into a disaster.