Worst experience !

Worst Service I have ever experienced from a service provider ! On Friday - a Didi rep " sold " us into trying the new app. With me travelling to and from work on a daily basis using either Bolt or Uber, I decided to give it a try. Never mind the R300 worth of vouchers you receive in free trips. This morning I decided to request my first trip. What a mistake. I requested the trip and it was picked up quite quickly which I was happy with. I noticed that I count request my exact location so I sent a direct message to the driver. I asked him to please let me know when at the gate so I may open and let him in. Its a short drive - I just cant come out as my cat follows me out into traffic. I saw the messaged had been read and then I waited. Driver arrived. When I noticed that no action had been taken I called. 4 times no answer. Meanwhile , the " late charge " timer is ticking. Eventually , I managed to lock my cat in the house and ran to the gate. He was still waiting. I then had the pleasure of meeting one of your most unprofessional and rude drivers. First thing Ozzy said is - When a trip is requested I expect you to be at the waiting point. When questioned as to why he didn't drive in as requested ( and messages have been read ) , the answer quite simply was " Now that you have issues with your cat its my problem. Something along those lines. These trips are supposedly recorded so I am sure you can take a listen. DiDi - If this is the caliber of person you employ - No thanks. Id rather pay more and stick to what I know. In fact - Id rather walk to work. I have also noticed that he had the audacity to debit me a late and cancelation fee. Was this the plan all along - to sit around , do nothing and get paid anyway?