****ty customer services from DIDI the taxi company

I took a ride using the service 31october from my residence to a friend in delft. The ride was 131 rand . However I was dropped at the incorrect place and the driver refused to take me to the correct spot on telling me to get out of his vehicle there was a problem with payment going through and I then transfered the money directly into his bank account which I have proof of. The ride then stayed pending for more than a week and when I got money in my account they took the money again . When I complained I kept getting automated responses and even threatening them with legal action didn't do anything . My life was in danger I was dropped about 3km from where I was supposed to be and the driver didn't care I was almost ****** of my fone as well walking to a safer location after calling the people I was going to they then had to come and fetch me . Didi has ZERO customer service etiquette I habe asked several times for a call back to discuss this and never was it mentioned that anyone would call it is also not an isolated case I have had friends who have also had similar experiences using the service m