Running up bank charges

This app is great to have but the customer service is absolutely disgraceful! I ordered a ride a few weeks ago and the driver never showed up eventually my girlfriend picked me up and being busy at the time I didn’t pay attention to the app, a few days later I’m having charges to my emergency account that aren’t going through now I know that only my travel apps are linked to that account so after checking it out I see R200 worth of bank charges for a payment being declined just to see the driver had arrived at some point and completed the trip to my destination without me even taking the ride now not only does DiDi want me to pay the trip but they have no proof the trip didn’t happen so I’m liable for my bank charges and the trip! Obviously I put up a fuss with their customers service department demanding that they just rather delete my account and information from their systems only to get a reply that they can’t find any of my information sorry we can’t delete your account! You are great at telling me I owe you money and finding out if the trip was completed but you can’t find your customers information! What kind of circus are you people running?

I am making this my final warning next declined payment notification I receive due to DiDi, I am going to my bank and reporting it as a ********** transaction! Find a way to stop this cause I am not paying for a service I did not receive!

As to date R234 is running charges on my bank account I will not suffer more loss due to your company not knowing weather a driver collected a passenger or just drove to the location to claim the fee !