Poor Service of Didi & Deducting R10 of Cancellation Fee unauthorised

Twice I had requested for a taxi, both times the taxi would be like 1,5 km away from me but the Estimated waiting time is 25 Min, which is ridiculous. While finding that strange, I can see the taxi is moving further away from me as am tracking it and estimated wait time is exceeding 30 Min which for me is pure madness. For someone that initially was a walking distance away from me?

So my question is what is the point of using a cab service if it's not convenient, I might as well use a bus. Reason I use cabs is because of their sense of agency, convenience and safety also comfortability but Didi is such a disappointment. So to cut the story short on both occasions I had to cancel the trips because I was running late and requested Bolt who was there within 3 Min. Also my disgust is for Didi to charge me a cancellation fee on my bank card of R10 after I had to wait for more than 30 Min for a driver who was 1,5 km away from me and instead of moving towards me on the app driver is moving further. So I was venting to the Bolt driver about this pathetic service and he told me that no, most Uber and Bolt drivers are the Didi drivers so they accept 2 trips at once and try to work their way around. What disgusts me the most a driver can't wait for you more than 5 Min but you can wait for them for more than 30 Min while they are supposed to be a walking distance away from you. The audacity of Didi to penalize me for poor service of their drivers.