Not safe and they just don’t care

DO NOT USE THIS APP IF UR A WOMAN TRAVELLING ALONE!!! I had a driver swear at me and be so aggressive that I rather got out and walked, he kept following me to harass me until I walked into a nursery school to escape him.

I reported him in the message centre- no response!

I found a number and called them, the lady said they will “look into it” still no response!

Which means either they don’t care that women are being harassed by their drivers- or they have so many complaints that it takes them days to get through to a complaint- by that time how many other women are placed in danger?