May I please have my money back?

On Sunday I used DiDi for the first time, requesting a ride to Greenacres.

The driver Patrick driving a silver Nissan Almera asks as I get into the car how much the ride said it would be, I tell him R96. He asks if my money will require change and I tell him it’s a R100 note but he can keep the R4. He asks that I give it to him he wants to get bananas at the robots and I do so. It completely slipped my mind that I had selected card payment on the app so there I was paying Patrick TWICE.

Going home, I request again and I ask the driver if it does not notify them on their side that the ride will be a card / cash payment and he tells me that it does. So at this point I’m obviously thinking that Patrick deliberately “****med” me (don’t know if that would be the correct term to use bhoz WOW R100 is a lot of money ) So I go on the app trying to contact Patrick to pay me back but I cant cause you cannot contact a driver once the ride has ended , so I opt to send a grievance via the app.

Does MOHAMED not tell me that the driver says he didn’t receive cash. But Mohamed did not even ask who this driver is. What car was driven. Nothing.

Hehake Didi may I please have my money back ntombi and please actually do thorough investigations when dealing with complaints.