************ and ******ion by DiDi Driver

Incident reported to DiDi Monday 13 Sep 21 > details below...

I would like to report a nasty incident that occurred with one of your drivers on Saturday 11 Sep 2021.

Details Date - 11 Sep 2021 Driver - Siya Car Licence - JY74CLGP Riders - Lance (ride requestor) and Jolene (rider) > both are Didi customers, have the Didi app and received the promo for the free ride on Saturday (as advertised) Pick-up point - Randburg Drop-off point - Modderfontein Reason for trip - Wedding Incident Report - Ride requested... Siya accepted the ride and picked up the 2 riders at the requested time and address and dropped them off at the desired location. He understood that it was a free ride as it was Saturday and your promo was still active. He was pleasant and very helpful on the trip there. Hours after dropping them off he returned to the wedding venue extremely aggressive, threatening and demanding R200 for the trip. He refused to leave without being paid, created a scene at the wedding and would not listen to reason. In order to stop the ugliness of the situation and to get him out of there, Jolene offered to pay him the R200 (even though the ride was meant to be free) but informed him that this could only happen by Tuesday (14 Sep 21). After much back-and-forth including getting the venue security involved, Siya eventually left. He left the wedding venue but proceeded to return to the pick-up point (my home) where he had seen that my 75yr old mum-in-law and 8yr old son were alone. He was verbally threatening and demanded payment from them. Fortunately Jolene arrived back from the wedding while he was still parked outside my gate and paid him the R200 in cash. He then left.

This incident should not have happened under your watch. If this was your mother, grandmother or son how would you feel? What would you do to ensure that this type of incident is not allowed to happen to any one of your customers again. What if he does this again? or worse if he's not just verbally violent but also physically violent with his next rider? How are you going to help protect my family should he decide to come back? Riders are trusting DiDi with their safety and security > this incident questions this brand promise, the active promotion and is tantamount to false advertising

Please provide details of your process to deal with incidents of this nature. While I understand that the drivers are independent contractors they still are vetted by yourselves and represent your brand.

Please also provide me with the full details of the driver as I wish to lay charges of ************ and ******ion against him.