Day light ******* by Didi and their drivers

Didi is really *****ing from us to be honest, drivers taking long routes just so that when you arrive at the destination you have to pay more. I confirmed a trip for R25 and at the time of reaching destination it was R35. I kept quite but I asked myself what could have happened if my wife didn't have money to pay. No again on Monday I ordered Didi and a guy called Muyanja accepted the ride. By the time we got notification that he has arrived there was no car at the gate, I called him he did not answer until it showed that the trip has been canceled and I have to pay R10 cancelation fee when I did not cancel any ride. According to their policy I have to pay it for the effort the driver shown. What effort when I had to order another ride that I had to wait and extra 7 minutes at the gate waiting for another ride. So I have to pay him R10 for making me arrive late at work. I am trying to dispute the cancelation fee on their app but it doesn't give me an option because they think their drivers are holly and perfect than us the consumers. I won't pay it and if it takes me to delete the app I will do so and even influence my friends and family to delete the app because they're taking us for granted