Dic-Homes complaint

<p>Dic-Homes complaint</p> <p>I invested in a Property whereby Dic-Homes Rooihuiskraal-North were the selling Agent. At the time the Unit was occupied by Tenants letting directly from Dic-Homes. The following problems arose from the beginning of the month April 2016:</p> <p>The Tenants was notified beginning February 2016 (2 months)that there contract with Dic-Homes will come to an end. I enquired through Dic-homes within this notice period whether the Tenants wants to stay on, but with my lease contracts, and this was forwarded to Dic-Homes (as they requested) to the Tenants (17 February 2016). Dic-Homes rep**** “The tenant has requested to sign your lease agreement only once her current one expires. Please advise if you will accept such an arrangement”. I accepted and the parties accepted. Nearer to the end of April 2016 (the notice period) I enquired Dic-Homes about the above agreement whereby “:[Dic Rentals comment:] The tenants did not agree to the new lease agreement. They submitted their notice for end April 2016 which all parties accepted. ”. Nobody even from Dic-Homes informed or communicated with me (sms, email, phoned etc.) about these agreement while the Unit could have been advertised / show / Tenants obtained in this time period!</p> <p> <br />Dic-Homes compiled a pre-inspection & During-inspection report list before/during the Tenants moved into the Unit (registered under the sellers name)and an final-inspection(registered under my name) was done at later stage. While the Tenant moved out of the Unit a Exit report for the Tenants Account (cost)was compiled and send through for my attention to indicate what must be for the Tenants account (5 May 2016). “:[Dic Rentals comment:] Kindly refer to the attached report. Herein are all items that are supposed to be for the previous tenant’s account and are to be deducted from their deposit.”. This report was edited by myself and send back to Dic-Homes within one hour later . On this report I noted and annotated the most important (#1) to less important (#7) items/components/paint etc. to be fixed in ascending order if the deposit still can cover the cost. #1 (most important) was a Oven whereby the Tenants broke the handles and glass by accident. Enquiries about this glass and handles were made by myself from February to Supply Companies (TecsaReco,Lategan & van Biljon,Samet etc.) whether they can assist me with quote for glass for the Oven listed on the Exit report. All rep**** that this model glass has been discontinued (on e-mails). On the Exit report I noted this for Dic-Homes attention that a New build in oven (provided them with Model, Make and Price + cheapest place to buy it from) needs to be towards the Tenants account because the handles + glass is no more on the market (original parts!). Nearly two weeks past ,enquiring Dic-Homes twice per week when do they foresee to start with the work, whereby they rep**** they are waiting for quotes for Tenants account before the work can commence. (17 May 2016).</p> <p> <br />With a quote obtained (e-mail) 17 May 2015 from Dic-Homes I noticed that some Exit report listed items / components were not even on the quote, as if it was removed? I enquired Dic-Homes about the quote that it does not correspond to the Exit report (5 May 2016) and re-informed Dic-Homes & Sub-contractors that the Oven in the Units kitchen is discontinued so why did they put “Replace oven glass and handle” with a cost to it? “:[Dic Rentals comment:] Only if the part cannot be obtained can the tenant be held liable. (18 May 2016). Now (18 June 2016), just more than 4 weeks since Dic-Homes have received the quote to ““Replace oven glass and handle” no glass + handles have been installed or gained. Now does the “Only if the part cannot be obtained can the tenant be held liable.” come into play since I warned them, will Dic-Homes provide funds ?? Keep in mind that one cannot use the oven (OHS reasons) and I am losing money (Tenants)because of this since beginning May 2015!</p> <p> <br />E-mails between myself and Dic-homes were sent (17-20 May 2016) as please to explain to me why they have removed items from the Exit report (that I edited and annotated 5 May 2016) that should be for the Tenants account. “:[Dic Rentals comment:] ..parties also have sufficient time to dispute any items we note for their account. This is the reason why items can be removed after the comparison is done.” , and also “According to regulations”I requested and welcomed Dic-Homes more than twice to please come and re-view the empty Unit where excessive damages was caused and not even noted on their Exit reports that should have gone towards the Tenants account also. Also to please forward me “the Regulations” mentioned. “:[Dic Rentals comment:] The regulations referred to are stipulated in the Rental Housing Act, section 5”. I re-asked Dic-Homes to please email the regulations to read through the whole thing. I obtained the regulations myself on the internet and email Dic-Homes the following:<br />“…Please refer to attached extracts from the REPUBLIC OF SOUTH AFRICA - Rental Housing Amendment Bill.</p> <p> From the Bill -Section 4A and 4B in Act 50:</p> <p>A joint inspection of the dwelling for any damage caused to the dwelling during the tenants occupation.<br />On expiration of the lease - the deposit and interest towards the payment / cost of repairing damage to the dwelling during the lease period for which the tenant is liable.<br />A joint inspection before the tenant moves into the dwelling must be conducted to ascertain the existence of any defects of damage, or with a view to registering any such defects or damages.<br />The cost of repairing damage to the dwelling may be deducted from the Tenant.<br />Claim compensation for damage to the dwelling of rental housing property and damage to any other improvements on the land on which the dwelling is situated.</p> <p>… with reference to the Bill it is clear that the repairs must be billed for the Tenants attention because a joint inspection was conducted (before, during and after tenant occupation by DicHomes).”</p> <p><br />On the above email “:[Dic Rentals comment:] …we have to be fair to what according to regulations and practice the tenant can be held liable for. Any other work you deem necessary needs to be taken up with the attorneys.”, and “We then close our file on this basis as any further discussion is void with above statement.”, meaning the employee responsible for the Exit report did not do His / Her job properly and correctly to “the Regulations” mentioned and “You” are ashamed now??</p> <p> </p> <p>Conclusion</p> <p>From a Governmental view point - Dic-Homes in Rooihuiskraal-North is inexperienced , non-compliant to the Amendment Bill and try to ***** buyers / sellers / Tenants out of “their last drops of water”. I will not recommend them in future sells, hire, buy or events, governmental assistance nor general help. Till today no oven glass has been replaced (including handles) and broken tile replaced since 5 May 2016 till 18 June 2016 period.</p> <p> </p>