CC
Candice C

1 reviews | Active since Jun 2023

19 Jun 2023, 21:22

I cannot recommend this school to anyone

I would NOT recommend Dibber Dibber Preschool Fairlands to anyone. I will be sharing my honest feedback and experience for any parent looking to send their child to this establishment. I have been very unhappy and dissatisfied with the take over from Fairlands Montessori (my son originally started here) and then when Dibber took over during Covid- it's been an uphill battle and a downhill of academic standards, quality of care, communication and a complete breakdown of trust. I have experienced a company "Dibber International" that is ******** to red flags raised as well as a complete lack of accountability when it comes to concerns around child safety, best interest of the child, considering developmental concerns when implementing changes in the school and curriculum issues. I have attended numerous meetings with management and parents of the school where severe misconduct has been raised such as an unauthorized, unknown live streaming camera with access to an unknown person (not an employee of this organization) was installed overlooking the playground/parking lot (without my or any other parents knowledge and consent) and the person responsible (a current leader in this organization) had nothing more than a talking to according to my knowledge. This is one example of many gross negligent incidents that I mention to highlight the utter lack of following any law, safety protocol or concern for a vulnerable population. I have often worried about what really happens when I am not there and that is a scary thought for any parent. My son has been extremely unhappy at school and I blame the disconnection between school leadership and myself, the complete lack of trust, lack of presence of management, lack of care that this management has shown since taking over the school. I have experienced the reduction in quality in experiences my son has at school, the unhappiness of staff and the fact that Dibber Preschool Fairlands just blatantly make me feel that they just don't care. I have often dropped my son when management are around (which isn't often at all) and I know for certain that they don't know my sons name or who he is. I strongly feel no time is taken from their side to spend time or get to know the children. I have only experienced a lack of regard or interest by management. They, according to my experience and interactions with them, do not practice what they preach which is teaching with a heart culture. In fact, my personal experience is the complete opposite. I find the way they are running the operations of Dibber Fairlands to be missing any care or love towards my son and the kids. Leaves me wondering what their motives are for being in the 'business'. I dont see any positive interactions between management and my son or myself. I have personally seen budget restrictions and false promises. Which leaves me questioning the quality of the education (management are particularly shocking at planning or communication- to a point where it's affected the quality of my sons assessments and reports), the quality of care and the treatment of my child as merely a number (which pays a private nursery school fee). I feel totally uncomfortable to refer this school to anyone and would not even consider it for my second child. I have raised all of these concerns directly with management and Dibber International and yet they fall on deaf ears. It isn't a place I call home. In fact, I am counting the days to see the back of it- which is so so sad.

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Replies (3)
Dibber International Preschool Fairlands
Dibber International Preschool Fairlands's reply26 Jun 2023, 09:02
Official
 
Dear Candice, 

 
Thank you for taking the time to share your feedback regarding your experience with Dibber International Preschool Fairlands. We appreciate all feedback as it helps us improve and ensure the best possible environment for our children and their families. 

 
We understand that you have expressed your concerns and dissatisfaction. Our goal is to create a nurturing and supportive environment for all children in our care, and we deeply regret if we fell short of your expectations. 

 
We take your feedback seriously and would like to assure you that we are actively investigating your points raised. It is important to us that every child receives the highest quality of care and education, and we are committed to addressing any areas that require improvement. 

 
We would like to invite you to discuss your concerns further so that we can gain a better understanding of the specific issues you encountered. Your input is invaluable to us, and we genuinely want to work towards a resolution that leaves you feeling satisfied and confident in our preschool. 

 
Our operational team have reached out to you to address your concerns in detail. We are committed to open and constructive communication, and we value the opportunity to address any misunderstandings and find solutions that meet your needs. 

 
Once again, we appreciate your feedback and your willingness to engage in a dialogue with us. Our aim is to continuously improve and provide the best possible experience for all families in our preschools. We look forward to the opportunity to discuss your concerns further and work towards a positive resolution. 

 
Best regards, 

Dibber South Africa 

CC
Candice C's update11 Jul 2023, 20:04
Reviewer Update
Thank you for the generated response to this review. You are not unaware of my concerns or dissatisfactions as we have been in numerous meetings together, I've been witness to multiple parent lead engagements where promises are made and not kept from your side. In fact I headed the parent teacher association in an attempt toward a positive resolution after last year's complete breakdown of trust between the school management and it's parents. However, that too fell short of nothing but a waste of time because of the blatant lack of regard for the parents at the school. I am not writing a review as an attempt to bring up new issues. I am writing a review to share my honest feedback of my experience with the Dibber International group and Dibber Fairlands particularly. Please do consider the problems that have and are at play at your school and really try change them for the future of other children that may come through your school system.

Dibber International Preschool Fairlands
Dibber International Preschool Fairlands's reply16 Aug 2023, 20:25
Official
Dear Candice,

We thank you for your reply to our response to your review.

We have always kept an open-door policy with all our parents at our school and invite you to contact our Area Operations Manager to assist you further in resolving the matter. The invite has been previously extended, as per our initial response to your review.

Best regards,

Dibber South Africa