1 reviews | Active since Apr 2017
Poor service
<p>On the 12th of March I bought a sterling silver bracelet.</p> <p>When I woke up on the 13th. A quarter of the diamonds had fallen out.</p> <p>On the 18th of March, I went back for a refund.</p> <p>They refunded me on my card, told me because of the coming holiday it may take up to 5 days to show in my account.</p> <p>Well afer numerous phone calls ( 1 - 2 times weekly)</p> <p>Too many empty promises , I am still waiting for my refund.</p> <p>Today is the 19th of April.</p> <p>Each time it's the same story - we phoned the bank and it will be in within the next 2 days.</p> <p>Last week same story.</p> <p>Yesterday when I phoned they said the bank 'guarantees' that it would be paid in by the 28th of April.</p> <p>If not, they will do an EFT.</p> <p>I do not feel it is fair to make me over a month l, for MY money.</p> <p>Additional fees for interest and airtime wasted would be appreciated. </p> <p>Absolute nonsense!!</p>
I would also like to add that the staff who dealt with us- the lady's name was Patricia- was very helpful each time we called, and my post is not to negatively affect them, as I do not think they could really do anything about the problem except to report it to the correct department.
I would also like to add that the staff who dealt with us- the lady's name was Patricia- was very helpful each time we called, and my post is not to negatively affect them, as I do not think they could really do anything about the problem except to report it to the correct department.