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keneuoe.moroka keneuoe.moroka
1 reviews | Active since Jan 2017
21 May 2023, 13:40
REFUND PLEASE
Last year December2022, I app**** for diamond clubs products after a presentation. For deduction in January, the following month got a call from the Sales Agent and they told me I don't qualify for credit but could opt in for a lay bye option. I agreed to the lay option and they continued deducting, after 5 successful payments I decided to cancel the laybye for a refund. I was told I will get a call from them within 14 days and I waited. From the 20 April 2023 till now I haven't got a call from them regarding my refund. I need my refund and I believe I should not wait till 2 months to get it.
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Replies (1)Diamond Club's replyOfficial
11 Aug 2023, 12:25Thank you for taking the time to share your feedback. We're truly sorry to learn about the frustrating experience you encountered. Your willingness to highlight this matter is highly valued.
In order to address your concerns comprehensively, we kindly request your assistance in providing us with your full name and order number. This information will enable us to swiftly and effectively resolve any issues you've encountered.
Best Regards,
DIAMOND CLUB
DIAMOND CLUB
The Royal Lifestyle
Diamond Club's reply11 Aug 2023, 12:25
Official
Thank you for taking the time to share your feedback. We're truly sorry to learn about the frustrating experience you encountered. Your willingness to highlight this matter is highly valued.
In order to address your concerns comprehensively, we kindly request your assistance in providing us with your full name and order number. This information will enable us to swiftly and effectively resolve any issues you've encountered.
Best Regards,
DIAMOND CLUB
DIAMOND CLUB
The Royal Lifestyle
