Refund for order MR42520

I'm not happy about diamond club,on the 28 January 2022,Their members came to my work place to advertise their staff,so they tell us that after first deductions I will get my items,then I decided to place an order.so my first deductions was on the end of February 2022, but nothing my second deductions was on the end of March 2022,it where I've decided to call diamond club head office,they told me there is a document that is out standing I then asked if there is a document that is outstanding why they didn't call me but they keep on taking my money? I then asked for the debit order to be cancelled and also to be refunded.they cancelled the debit order,but the problem now is my refund when I called the head office last week they said I will get my money yesterday afternoon because they only do the payment on Fridays even today I haven't received my refund and there is no phone call from them to explain their reason.i just want my refund from them