wS
wendy S
1 reviews | Active since Apr 2021
07 Apr 2021, 17:19
Diamond club are ********
Diamond Club debited my money yet I've canceled my purchase with them. They don't want to pay money back. They are ********!!!
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Diamond Club's replyOfficial
01 Jul 2021, 11:07Dear Wendy,
Customer satisfaction is our first priority and we apologise for your unpleasant experience.
The debit order cut-off date might have been missed with regard to the cancellation request. Our systems indicate that your first debit order was disputed and then reversed, which would mean a refund could not be actioned on our end because of the account not being in credit. Should this not be the case, please contact us to discuss further.
Best regards,
DIAMOND CLUB
The Royal Lifestyle
Customer satisfaction is our first priority and we apologise for your unpleasant experience.
The debit order cut-off date might have been missed with regard to the cancellation request. Our systems indicate that your first debit order was disputed and then reversed, which would mean a refund could not be actioned on our end because of the account not being in credit. Should this not be the case, please contact us to discuss further.
Best regards,
DIAMOND CLUB
The Royal Lifestyle
Diamond Club's reply01 Jul 2021, 11:07
Official
Dear Wendy,
Customer satisfaction is our first priority and we apologise for your unpleasant experience.
The debit order cut-off date might have been missed with regard to the cancellation request. Our systems indicate that your first debit order was disputed and then reversed, which would mean a refund could not be actioned on our end because of the account not being in credit. Should this not be the case, please contact us to discuss further.
Best regards,
DIAMOND CLUB
The Royal Lifestyle
Customer satisfaction is our first priority and we apologise for your unpleasant experience.
The debit order cut-off date might have been missed with regard to the cancellation request. Our systems indicate that your first debit order was disputed and then reversed, which would mean a refund could not be actioned on our end because of the account not being in credit. Should this not be the case, please contact us to discuss further.
Best regards,
DIAMOND CLUB
The Royal Lifestyle