ZERO & WORST EVER SERVICE

This company is the WORST service provider, in all my encounters with them no professionalism was displayed. It takes them more than a month to settle claims while you have been with them more than 5 years and you did not even skip one month of paying your premiums. Currently I logged a windscreen claim with them on Monday 4th November just after 06:30 am, this morning when I checked on claim progress from their App it was saying "in review" then I called them around 08:18 and I was told to hold for more than 10 minutes until I hanged up the call. No one from Dialdirect bothered to call me after hanging up the call.

Immediately I went to Glasfit In Alberton to get a quote and can you believe it the windscreen for my car amounts to R3800 with a discount, this tells you that for Dialdirect it will be way cheaper than what I will pay from my pocket, yet they cannot resolve my claim within 48 hours while i have been paying them thousands of rands every month without failure.

with my last claim I was told it cannot be settled until they get monthly premium for that month and I had to wait for six weeks before it was settled, this is so disgusting and unacceptable for a company which has been deducting your money every month without failure yet they have the guts to give you such a lousy excuse for not processing your claim.

To this day I still regret having the insurance with this company, all my claims with them have not exceeded R15 000 yet they FAIL DISMALLY to meet customer expectation.

This has left me with so many questions wondering if they FAIL with minor claims what more when one has a major claim, it means it will take them 10 - 12 months to settle such major claims.

I will NEVER RECOMMEND Dialdirect to anyone.