"You only know you have good insurance once you claim"

The famous saying "You only know you have good insurance once you claim" A week for car assessment and quotation, a week for claim verification and will let you know after. This is not the level of service for a comprehensive cover I should be getting, but what do I know I'm just a frustrated client that is car less. For the damage on that vehicle I would have sorted it myself in a week had I new I'd get this kind of service. I do not like this service, I feel the process is too long NDIKATHAZEKILE!!!!