1 reviews | Active since May 2017

26 Mar 2018, 07:42

You do not care about your customers.

I am extremely disappointed at the service that I have received from you guys. You go out of your way to not pay out a claim with comments like I am sorry there is nothing we can do for you!! What type of insurance is that?? Why do you we pay through the roof for a premium? You literally put me in a damn if you do, damn if you don't situation. And this for something as small as a broken watch, what is going to happen the day should I be in a situation that is way more serious. This makes me extremely nervous and thus feel that you guys are not at all a good insurance company. Especially when I read through all the Hello Peter complaints and see on Facebook how you treat your clients. I am just sorry that I have not done proper homework before I signed on with you guys. I know that you do not care but I will be taken this further as I am still not happy with the outcome of my claim.

0
Replies (2)
Dialdirect
Dialdirect's reply26 Mar 2018, 08:02
Official

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team

's update28 Mar 2018, 13:36
Reviewer Update
Did receive a call back, waiting on a follow up call to see what can be done.