You are leaving, so let’s treat you as nothing

I have been with Dial direct for just over a year , my premium was just going up and up -till it really become to much for me , I started investigating other option , and found comprehensive insuring with another company -that is over R200 less , I then phoned Dial direct to cancel my policy , the person I spoke to kept on going on and on about me declaring all my info , over and over , eventually she put me thru to a man that was extremely aggressive and rude , he then suggested that they can take my insurance down with R150 ! why only now!!!! -I refused and took it as that -I then got an e mail from then with an letter that stated that I cancelled my policy -du to cheaper insurance elsewhere -and added to this “ non-disclosure” which I’m pretty sure is not a good thing , it seems they are under the impression that they are dealing un informed person , if you want to list my profile as “Non-disclosure “ you better make sure that is the Case , ill never use you again