IM
Ingrid M

1 reviews | Active since Mar 2015

24 Mar 2015, 10:37

WOW FACTOR FOR MR NORTJE:DIAL DIRECT

I was involved in an accident on Wednesday, 18 March-15 @07:15 and phoned Dial Direct on the scene who recommended if I still can drive with the car that I should to the affidavit at the nearest police station as soon as possible. I can also phone Dial Direct after 08:00 to report the accident with them. Got the affidavit at the police and reported the accident with Mr Giles who actually phoned me back since the line was bad. I found it nice of Giles to phone me back since I have a pre-paid phone. Got the same day my car evaluated with Auto magic of which they immediately pick-up the history of the car with the policy nr. The next day I scanned and email everything to Giles and got later the day a call from Mr Carel Nortje who was very friendly and immediately could identify with the accident report that it was a ******* U-turn on the road. He assured me to also have a look at the access amount of R 5000 to negotiate a lower deal and that he will take over the claim. He was superfast and gave the good news in less than 24 hrs on the lower access amount of R3 200 he could negotiate. Mr Nortje's service was outstanding and had the wow factor!

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Replies (1)
Dialdirect
Dialdirect's reply24 Mar 2015, 12:40
Official
Hello ***m,

Thank you for the stunning compliment.

We shall take great pleasure in sharing your feedback with Carel and the management team, we are sure they will appreciate it.

Enjoy the rest of your day.

Kind Regards,
The Dialdirect Team