Worst service I have ever received from an Insurance company

We submitted a claim to our home content insurance Dial Direct the 30th of December 2017 after lightning hit our house and damaged all our Electronics in the living room. Our answer we received was little more than surprising - sorry we can only help you in the new year as our subcontractors are all busy and cannot be of assistance until the 5th of Jan 2018. this being very surprising as our House structure Insurance through NEDBANK came and fixed the pipes that burst, the gate motor and geyser within 1 day - OVER A WEEKEND. I have to constantly follow up with Dial Direct on the claim, even though they have already received a report from the subcontractor on the damage of the goods the 8th of January 2018, and when I ask to speak to a manager, they just say that the Manager is in a Meeting and will give him/her the message to call me back. Insurance companies are very quick to take your money and make HUGE promises and have fancy apps!!! all Nonsense when you cant even give good costumer service!!!! pathetic to say the least! I WILL MAKE SURE EVERYONE KNOWS OF THE PATHETIC SERVICE I HAVE RECEIVED FROM DIAL DIRECT. I WILL MAKE SURE IT IS PUBLICIZED ON EVERY SINGLE SOCIAL MEDIA PLATFORM. I will also be reporting Dial Direct to the FSP and to the Obidsman.