Worst Service Ever I received from Dial Direct Ins

On 8th of July I was involved in an accident we made a claim on the 9th July 2015, A1 towed the car from the scene after I called a consultant to give them a go ahead.On the 10th July I was contacted by Michel to say that they have not received car from A1 for assessment. the tower he confirmed Dial Direct signed out for the car and that I should never call him back again.I woke up from the hospital bed to go hunt for the car we ended up calling tracker, it assisted we then called Michelle to let her know where the car was.Dial-Direct was not communicating with me regarding the claim, I was the one doing follow ups. On the 23 July I called for outcomes, I was transferred from one consultant to another, eventually another consultant said my claim was declined. Grant called the following day to say my claim was declined and the car must be out of their storage by the 28th July so I took leave and went to where the car was supposed to be brought I called and spoke to Clifford confirmed that the car was being towed back to the penal beater. As it was getting late i called and was taken from pillar to post I STILL HAVEN'T RECEIVED MY CAR FROM DIAL DIRECT. YOU JUST LOST A CUSTOMER!