RC
Rethabile C
1 reviews | Active since May 2021
13 May 2021, 12:09
Worst service ever
My brother in law got hijacked on the 24th of may and since then dialdirect has been trying everything in their power not to pay his claim after he was with them for nearly 5 years today he received a letter from them saying that they won’t pay his claim because the details of the regular driver were not correctly declared, how was he supposed to know that he should have told his insurance that his sister (the regular driver )moved to a different place and again he was driving the car when he got hijacked this to me doesn’t make sense at all
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Replies (2)
Dialdirect's replyOfficial
13 May 2021, 13:07Hello Rethabile,
We acknowledge receipt of your complaint.
One of our service representatives will call you back to discuss your complaint in detail with you.
Please confirm your brother in-laws policy/ID and contact number.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
One of our service representatives will call you back to discuss your complaint in detail with you.
Please confirm your brother in-laws policy/ID and contact number.
Kind Regards,
The Dialdirect Team
Dialdirect's reply13 May 2021, 13:07
Official
Hello Rethabile,
We acknowledge receipt of your complaint.
One of our service representatives will call you back to discuss your complaint in detail with you.
Please confirm your brother in-laws policy/ID and contact number.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
One of our service representatives will call you back to discuss your complaint in detail with you.
Please confirm your brother in-laws policy/ID and contact number.
Kind Regards,
The Dialdirect Team
RC
Rethabile C's updateReviewer Update
17 May 2021, 21:23Apparently this is how you deal with claims you either take forever to pay or you don’t pay at all a person told in your company told him that even before the letter was send to him
RC
Rethabile C's update17 May 2021, 21:23
Reviewer Update
Apparently this is how you deal with claims you either take forever to pay or you don’t pay at all a person told in your company told him that even before the letter was send to him