WORST SERVICE EVER!

What a dreadful claim process! I got into a potholes and both my left wheels burs***** been two weeks and my car is still with the panelbeater.I have dealt with a thousand people and constantly have to follow up. Some consultants answer the phone while in the bathroom.I still do not know what is taking so long. I requested to speak to the manager and one consultant hung up on me.Forgot to mention the app, its useless when it comes to claims