WORST SERVICE EVER

In September I needed a tow truck and the company failed to help me, I had to pay from my pocket. the following day I called for clarity on why I was not helped, the agent apologised and requested me to send the invoice for reimbur*****t. The invoice was emailed more than twice and from 29 September until today I have not heard anything from Dialdirect despite couple of calls I made, always I am being sent from pillar to post with no one taking accountability on the company poor service rendered to its customers. I have been transferred from one department to another and even their "PLEASE CALL" service is so useless no one will ever bother to call you.

if Dialdirect cannot pay R977.50 what more when it comes to serious claims, and yet every month they do not miss to debit our accounts for premiums.

this is the worst and stinky service I have ever received from an insurance company.

I will NEVER recommend Dialdirect to anyone I know, not after this useless and poor service.