XM
Xoli M
1 reviews | Active since Apr 2022
23 Apr 2022, 11:17
Worst service ever
Was involved in an accident in December 2021 and as part of my settlement I opted to buy the car back. The computer box was removed and I have been trying to get it from DialDirect for the past 4 weeks. Salatiel in the towing dept Is unhelpful together with his manager. Please assist. I find it unprofessional that no one has made an effort to revert back to me. I want my RunX computer box urgently.
Helpful (0)
Replies (6)0
Replies (6)
Dialdirect's replyOfficial
23 Apr 2022, 11:42Hello Xoli Maxibuko,
We are disappointed to hear about your service experience. Kindly provide us with the ID/policy number in order for us to escalate your matter.
Regards,
Dialdirect Team
We are disappointed to hear about your service experience. Kindly provide us with the ID/policy number in order for us to escalate your matter.
Regards,
Dialdirect Team
Dialdirect's reply23 Apr 2022, 11:42
Official
Hello Xoli Maxibuko,
We are disappointed to hear about your service experience. Kindly provide us with the ID/policy number in order for us to escalate your matter.
Regards,
Dialdirect Team
We are disappointed to hear about your service experience. Kindly provide us with the ID/policy number in order for us to escalate your matter.
Regards,
Dialdirect Team
XM
Xoli M's updateReviewer Update
23 Apr 2022, 19:51Good day
My policy number is *** as requested
Regards
Xoli Mazibuko
C ***
My policy number is *** as requested
Regards
Xoli Mazibuko
C ***
XM
Xoli M's update23 Apr 2022, 19:51
Reviewer Update
Good day
My policy number is *** as requested
Regards
Xoli Mazibuko
C ***
My policy number is *** as requested
Regards
Xoli Mazibuko
C ***
XM
Xoli M's updateReviewer Update
26 Apr 2022, 15:44Good afternoon ***
XM
Xoli M's update26 Apr 2022, 15:44
Reviewer Update
Good afternoon ***
Dialdirect's replyOfficial
26 Apr 2022, 16:01Hello Xoli,
We do apologize for the delay, your enquiry was escalated to our dispute resolution team and they will make contact to resolve the matter with you.
Regards,
Dialdirect Team
We do apologize for the delay, your enquiry was escalated to our dispute resolution team and they will make contact to resolve the matter with you.
Regards,
Dialdirect Team
Dialdirect's reply26 Apr 2022, 16:01
Official
Hello Xoli,
We do apologize for the delay, your enquiry was escalated to our dispute resolution team and they will make contact to resolve the matter with you.
Regards,
Dialdirect Team
We do apologize for the delay, your enquiry was escalated to our dispute resolution team and they will make contact to resolve the matter with you.
Regards,
Dialdirect Team
XM
Xoli M's updateReviewer Update
28 Apr 2022, 07:06I'm really don't at your service.
XM
Xoli M's update28 Apr 2022, 07:06
Reviewer Update
I'm really don't at your service.
Dialdirect's replyOfficial
28 Apr 2022, 08:25 Hello Xoli Maxibuko,
Kindly be advised that you matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
Kindly be advised that you matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
Dialdirect's reply28 Apr 2022, 08:25
Official
Hello Xoli Maxibuko,
Kindly be advised that you matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team
Kindly be advised that you matter has been escalated and someone will be in contact with you.
Regards
Dialdirect Team