WORST SERVICE EVER!

This is the second time I've put in a claim and it's taken 2 weeks to get it resolved. The first time it was for a freezer and we ended up having to through away a lot of food because of Dial Direct dragging their feet with the claims process. I even had to source quotes for them to help speed things along! This time, the claim is for a geyser. We submitted it beginning of last week, again I was told to send quotes for replacements to help speed things along. It's been a week and a half, we don't get updates. We phone and phone and no one can give us any clarity. The weather in the Western Cape has been extremely cold the last two weeks as well, so no geyser means no hot water! This is pathetic and as soon as this matter is resolved I am taking my business elsewhere! Why pay R1800 for insurance policies and not get the service you pay for!!!!!!!!!