Worst Service

I have been a client of Dialdirect for more than 20 years and never had a complaint until recently. I was involved in an accident on 28 August 2024. I logged a claim via the app as well as getting a tow truck via the app which was quick.

Ms Jo Anne George was assigned to my claim whom I never spoke to you, because Dialdirect does not know how to operate a phone or respond to the chat on their app. I phoned them 2 or 3 days later to hear what is happening and how to logged a third party claim. I forwarded all information to third party. Shame a month passed and they did absolutely NOTHING for the third party it took me logging a complaint for them to do anything in a matter of 3 business days!!! Same with my claim they don't phone or give any type of feedback. Ooh by the way I had to phone again to find out about a courtesy vehicle. If you see I am paying for a courtesy why not ask me if I will be making use of it why wait for me to ask. A week before the courtesy vehicle needed to be back the panel-beaters informed that part will only be arriving the first week in October. I informed them twice because the first time nothing was done. I received a SMS informing me that the vehicle was extended and I though that was it. That was until the car hire phoned me that the car needs to be back. I phoned them only to find out that the car was only extended by 4 days. And of course I was not informed.

Today is 9 October I still don't have my car back because the car is in a queue to be fixed. No car no means to get to work pick up children from school.........

Really sad how your customer service has dropped.