Worst service

<p>I had a stand alone policy with Dial direct for my cell phone. After my phone for got ****** I put in a claim it took more then 2 weeks for me to receive my phone. After calling in numerous times, I received a quote that was higher then the value of the phone and was told I have to pay the difference of 700 plus the excess fee of 650. I rejected the quote and was told I would be called back after an hour with a new quote. No1 called back after two days i received a call from their supplier saying my phone is ready. Dial direct never called me back to confrim with me first.</p> <p>I deciced to cancell my policy, I sent an email and got no response back, I called two days later and was told they cancelled my policy but they didn't bother to call me or email me and tell me.</p> <p>Now I check my bank statement only to find out they still debited my account after I cancelled.</p> <p>I'm fed up with Dial direct have never received such bad service. And i want my money back</p>