Worst service

I have never been ignored by insurance like dial direct.I put my claim in October,my car was booked for November, I send dialdirect an email that November is far but no answer.My car was hit by hail.The place fixing my car,took out the roof lining,the rubbers around windows and doors are hanging loose.The lights inside the car are not working. Mobilizer is not working. I tried reporting this to dialdirect,they did not respond to my email. The whole time my car was at autosmashbody,my insurance never called me. I got a call from insurance on a Sunday afternoon,being informed that there is nothing they can do. I will be canceling my insurance and move on.Im very dissapointed with dialdirect