Worst service

Hello, my issues with Dial Direct cell phone insurance started friday 13th Nov, i called in after paying a R1500 access for a new phone, i was told i was not on the system, cannot be found with my ID nr or policy nr, and that i was given the wrong info about paying because \we don't accept cash""; i called today to find out whats happening and spoke to a gentlemen that had no telephone etiquette (i'm still waiting for him to call back) then i was given the run around; after calling the complaints department; i was told the supplier has no stock of the phone!!! why am i phoning after a phone; why is no one getting back to me regarding the issues around this? this is extremely unprofessional and i will not do business with dial direct again;this is ridiculous that none of the staff can email if they can't reach me on my cellphone to update me!"""