worst ******** in the world - left me to be almost hijacked

<p>on the 27th July 2016, at approximately 10pm driving home i avoided an oncoming car and hit a deep pothole about 1m deep. My driver side tyre and car was banged and i was in total shock and pulled over on the side of the road. i quickly called roadside assist and waited for more then 30 mins. I cut the call and called again and again. in the meantime on a darkened road, i kept having to shout at people trying to come and to open my doors. i cut the call and drove to an Engen Garage down the road. I called again after asking the Manager to help me as i was now crying and highly tramatised which he did. I called again and pressed medical emergency which i got through to. THree hours later finally a truck arrives to help me. Now they are changing my access amount and putting the blame on me to pay the full claim. this is unacceptable nonsense. I will change my insurance company and not to forget to make sure that this company gets the most exposure for their ******** nonsense. </p>