Worst insurer when it comes to claims

<p>I met up in an accident more than 3 weeks ago. Firstly thethe "investigator"(not really) questioned me for more than 2 weeks trying to find every small reason not to pay. Unfortunately for him, we dont lie so he couldn't find any reason, still he wasn't happy, so he drove here and questioned people all around to find or even put things in such a way to make up a lie on our behalf. </p> <p>3 weeks later they tell me the claim has been approved, i assume because they couldn't find a reason not to pay . My car was damaged on the left hand side. Because of the impact of the smash. Some damaged occured on the right side which the assessor failed to see, unprofessional i would say. I phoned the Panelbeating company to see if they had seen, they say the assessor didn't approve so they cant fit that. </p> <p>Another thing is my vehicle is still under warranty, but dial direct want to get away the cheap way and are using majority pirate parts, why dont they say that they are a cheap repair insurer ? </p> <p> </p> <p>Again this process will take 2 months because of the baf service of dial direct. I took a car cover for 30 days, i didnt know dial direct is so delayed and unprofessional and it would take so long. I expected them to be in the category if the other insurers. But they arent close. So i need a car until mine is fixed. </p> <p> </p> <p>Please resolve all this. I have 4 cars insured with this company. Some of which i haven't claimed in over 10 years. After this service I'm probably going to cancel all the cars and move to a more professional and honest insurer.</p>