Worst Insurance Service

I've been with Dialdirect for almost 4years claim free and had an accident and the claim and panel beating process is a nightmare. My car has been in for panel beating for the last 2months with no indication of when I'll have it back and I've been sent from pillar to post to get feedback from them and their panel beater and worst is that the car hire service I got from them only lasted for 15days and had to use my own money to top up for additional days and 2 months down the line I'm still waiting for my car to get repaired. Join them at your own RISK