KM
Kutoano M
1 reviews | Active since Jan 2020
23 Jan 2020, 15:44
Worst insurance ever
Worst insurance ever don't waste your money, I insured a Polo TSI but they insured me for a Polo vivo. I tried to changed but they said they can't so I am cancelling today the whole week I thought I was insured. I tried to use their app for vehicle inspection the app crush and was displaying errors. Customer service is the worst they can't do anything right.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
23 Jan 2020, 16:49Hello Kutoano,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's reply23 Jan 2020, 16:49
Official
Hello Kutoano,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team
Dialdirect's replyOfficial
03 Feb 2020, 09:08Thank you for allowing us the opportunity to assist you.
We can confirm that we have cancelled your policy as discussed and that the pro -rata premium was refunded. The refund will reflect within three business days.
Regards,
The Dialdirect Team
We can confirm that we have cancelled your policy as discussed and that the pro -rata premium was refunded. The refund will reflect within three business days.
Regards,
The Dialdirect Team
Dialdirect's reply03 Feb 2020, 09:08
Official
Thank you for allowing us the opportunity to assist you.
We can confirm that we have cancelled your policy as discussed and that the pro -rata premium was refunded. The refund will reflect within three business days.
Regards,
The Dialdirect Team
We can confirm that we have cancelled your policy as discussed and that the pro -rata premium was refunded. The refund will reflect within three business days.
Regards,
The Dialdirect Team
KM
Kutoano M's updateReviewer Update
18 Feb 2020, 11:00I only got refunded 400 out of the 915 you took even though you were the ones who got the details wrong. You insured a wrong car if I had an accident or got my car ****** you were not going to pay yet you pro rated my premiums this seems unfair.
KM
Kutoano M's update18 Feb 2020, 11:00
Reviewer Update
I only got refunded 400 out of the 915 you took even though you were the ones who got the details wrong. You insured a wrong car if I had an accident or got my car ****** you were not going to pay yet you pro rated my premiums this seems unfair.