Worst insurance company to insure with.

Worst insurance company to insure with. On the 08th of June 2019 I was involved in a motor-vehicle accident. Due to shock, I blacked out and could not contact the insurance immediately on the same day it happened. I only contacted the insurance the following day which was on the 09th of June 2019 and went to the police station on the same day to complete an accident report. Dial Direct arranged a towing truck for the vehicle and I was advised that I need to contact the claims’ department on Monday 10th of June 2019, which I did exactly that on Monday morning the 10th of June 2019. The consultant told me that their turn-around time for claims is between 6 – 10 working days. They also allocated a consultant to my claim by the name of Chantel who will be in contact with me from time to time to provide an updated. On the 21st of June I contacted Chantel for an update as I still have not had any contact with her thus far. According to the consultant my claim was to be finalised on this day (10 working days turn-around time). Chantel displayed a lack of enthusiasm and I could tell that she did not know what was happening, it was only then that she looked at my claim. Chantel told me that she is going to request a settlement letter from the financial institution, and will send it for verification. On Wednesday the 26th of June will give me a call because they would have finalised the claim. The day came and I was never contacted, and the days went by still no feedback from Chantel. I then contacted them to ask that they extend my rental car is the 30 days period is about to expire on the 10th of July 2019. The rental car was extended for another 10 days, but still my claim is nowhere near to be finalised. When I call them for an update, I am now being told that the outcome is pending an investigation by a senior consultant (Jacobus JP Jonker) from Telesure Investment Holdings. This frustration went on and is still going on, in that when the rental car period expire I had to keep calling them for an extension. This time around they will extend it by 2 days or 3 days. Which is now my responsibility to call them and ask for an extension. My claim has not yet been finalised today is the 07th of August 2019 almost two months since I logged my claim. This is so frustrating and annoying as I must keep on asking for a rental car to be extended pending their investigation and finalisation to my claim. When I call dial direct for feedback, I will be advised that they cannot provide an update or an extension with regards to my claim and rental car as my claim is with the senior consultant for the investigation and/or finalisation and that I should contact Telesure regarding an update as they don’t know what is happening with my claim is out of their department. This is annoying as I kept on being directed to 3rd party for feedback with whom I have no agreement. The 3rd party (Telesure) senior consultant is not giving an indication on when will he conclude with my claim. To my surprised the senior consultant only went to an accident scene on the 05th of August, almost two months since the accident happened. The rental car I was provided must be returned today and I’m yet to receive an outcome on my claim or an extension on this rental car pending the outcome. I’m extremely disappointed in how this claim is being handled by dial direct and their outsourced company. I have complained about this to someone whom I assume is the manager but the outcome is still the same. Dial direct insurance is the worst insurance company ever. I did not anticipate heartache and stress when I took out the insurance. The fate of my claim is left to a 3rd party consultant who clearly has no regard for timelines and the impact it has in my life. I have children that I need to take to school and fetch them and I must also go to work. I will never use Dial Direct ever in my lifetime and I will never recommend them to anyone. They have no sense of urgency and willingness to pay out the claims when they are expected.