Worst Insurance Company in SA

We logged an accident claim and was told that we need to use there panel beater (Auto Magic) Car went in for repairs and not replacement of new door etc. During that time we had to call the panel beater as they would send us messages stating their is a delay in collecting the car due to power shortages accepted but I had to continuously call Dial Direct to extend the car hire although it was suppose to be 30 day car hire when you take on the insurance but still accepted that. When we went to collect the car the workmanship very poor *****s missing and the bonnet looks like the paint was damaged as this was from the side facing the window where to me looks like a clamp was used to pick up the bonnet and it damaged the paint. Up until today we still waiting for Auto Magic to contact us when they have a car for us to use. Then with the car hire I called and spoken to Seth who confirmed that I can drop of the car in Centurion anytime on that day. So my husband dropped of the car at 13.02pm. When we got our deposit back we were charged R249.64 for a day rental. This was not communicated to me on the day I spoke to Europcar. I have been emailed Dial Direct (Robyn) as I needed a copy of the recordings and was advised to called Europcar directly and since then I have left two messages for the manager to call and no response as yet. This is a big ****, at the end of the day Dial Direct was not doing this as a favour to me I am paying for this service. When I took the insurance I called contracted to Dial Direct and not Europcar as they are a service provider to Dial Direct. Lastly I paid access for this claim which was not an issue but the communication between the third party department is extremely slow. I have sent twice the same email, all the photos I possible had, the letters I received from third party company to make it easy for the claim. we did not smash into anybody but we were involved in a 5 car pile up. Every week I have to call Xosilie for an update and last week was told that the claim could take up to 3 years to be settled. This is unacceptable surely you should be having professional people dealing in such situations????? Not happy at all with Dial Direct and will definitely be moving to another insurance provider just for better service. If I move insurance and Dial Direct gets back my access will this still be paid to me???