MS
Mariska S
1 reviews | Active since Apr 2022
26 Mar 2024, 09:13
Worst insurance company ever.
I'm a single mother, working two jobs. They broke into my car on Saturday, cut the cables stole the battery, broke the window and I can't drive anywhere. Up until now I have still not had any response with regards to my claim. I have to now spend money I don't have to just get my car to run. Why do I pay all this money monthly for the worst possible service ever. I have phoned, I have left messages on the app, to no avail. Worst insurance company ever.
Helpful (0)
Replies (6)0
Replies (6)
Dialdirect's replyOfficial
26 Mar 2024, 09:17We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
Dialdirect Team
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
Dialdirect Team
Dialdirect's reply26 Mar 2024, 09:17
Official
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
Dialdirect Team
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
Dialdirect Team
MS
Mariska S's updateReviewer Update
26 Mar 2024, 09:18Wow, first response I've received, let see what happens and how long I have to wait.
MS
Mariska S's update26 Mar 2024, 09:18
Reviewer Update
Wow, first response I've received, let see what happens and how long I have to wait.
Dialdirect's replyOfficial
26 Mar 2024, 09:46Our apologies we haven't made contact yet but please note our team will be in contact to assist.
Kind Regards,
Dialdirect Team
Kind Regards,
Dialdirect Team
Dialdirect's reply26 Mar 2024, 09:46
Official
Our apologies we haven't made contact yet but please note our team will be in contact to assist.
Kind Regards,
Dialdirect Team
Kind Regards,
Dialdirect Team
MS
Mariska S's updateReviewer Update
26 Mar 2024, 10:11I just missed the call due to paying the mechanic that fixed my car, then received an email about following up on the 28th only. Does any normalperson only phone once? Please can someone call me or give me a number where I can actually speak to someone.
MS
Mariska S's update26 Mar 2024, 10:11
Reviewer Update
I just missed the call due to paying the mechanic that fixed my car, then received an email about following up on the 28th only. Does any normalperson only phone once? Please can someone call me or give me a number where I can actually speak to someone.
Dialdirect's replyOfficial
26 Mar 2024, 10:28Please note we will be in contact again today.
Kind Regards,
Dialdirect Team
Kind Regards,
Dialdirect Team
Dialdirect's reply26 Mar 2024, 10:28
Official
Please note we will be in contact again today.
Kind Regards,
Dialdirect Team
Kind Regards,
Dialdirect Team
MS
Mariska S's updateReviewer Update
27 Mar 2024, 16:05Only empty promises, how long is a claim suppose to take? Now I must risk my life, again, driving without a window at night. I have never in my life experience worse service than this. Absolutely ridiculous. Everyone who asks me cannot believe it either, at least they now know who not to insure with. But Dial direct was very quick to take my installment yesterday, which I have paid without any defaults. Shame on you.
MS
Mariska S's update27 Mar 2024, 16:05
Reviewer Update
Only empty promises, how long is a claim suppose to take? Now I must risk my life, again, driving without a window at night. I have never in my life experience worse service than this. Absolutely ridiculous. Everyone who asks me cannot believe it either, at least they now know who not to insure with. But Dial direct was very quick to take my installment yesterday, which I have paid without any defaults. Shame on you.