WORST INSURANCE COMPANY

I guess you'd only know how good your insurance company is when you have a claim. I submitted a claim 2 weeks ago. My electric gate motor is giving me hassles. For 2 weeks I have had to manually open and close the gate when coming into my property and when departing. Putting my family and I at great risk of being hijacked or having my home broken into when left in manual mode. I did not call them about my claim. I figure if after 2 weeks they haven't reverted to me, I might as well just look for a more reliable insurer. My house and contents are all insured with these guys, I'm terrified to think of the consequences of claiming if something had to happen to my home. When I lodged the claim the app was working fine. Now when I tried to access the app to see the status of the claim, it says I'm not a policy holder. Obviously NOTHING works at this company. I'm sharing this to warn other clients of theirs just so they know. To say that this is SHOCKING and very CONCERNING is an understatement