Worst experience ever

I had been with my previous insurer for 7 years and never had a claim rejected. I was called by Daildirect to offer me a better deal which i then took and after 6 month I logged a claim regarding my Geyser which was leaking from the Safety valve. It took 2 months for them to send a service provider to look at the Geyser only to decline the claim saying that parts where not covered. I also logged a claim a month later due to my inverter failing, after a Lightning storm. Even though lightning damage is covered under the policy, and I provided a report from the installer, they decided to decline the claim as they said there assessor said the incident was due to Electrical failure and they can not determine the source, which is not covered by the policy. After Canceling my policy they continued to debit my account.