WORST EVER

I have a Tyre & Rim policy with Dialdirect. I understand that Dialdirect, 1st for Women, Auto & General and Budget under the same umbrella.

I recently damaged my tyre and rim after hitting a pothole and submitted a claim on 14 September 2026. I didn't have time to get a quote beforehand because of my working hours. The claim was approved, and I was told to go to their approved supplier to have the tyre replaced.

The problem is that their supplier does not have the same tyre brand that is currently fitted to my vehicle. My tyres are fairly new, and I don't want to replace one tyre with a completely different brand. I asked the consultant whether they could do a cash-in-lieu settlement, so that I could purchase the same tyre brand myself and keep the tyres on my vehicle matching. I was told to get another quote from a different supplier and submit it, and that they would assist me. I did exactly that.

The quote I submitted was actually for a cheaper tyre and not even the same brand as the tyres currently on my vehicle. I was then told they would not assist with a cash settlement. I explained that I simply want to replace the damaged tyre with the same brand and specification as the other tyres on my vehicle. I don't think it's unreasonable to want all four tyres to match, especially when the quote they provided was for a cheaper, different brand. I was then referred to the manager, Alfred Subase, who refused to do a cash-in-lieu settlement, despite the consultant previously telling me to obtain a non-supplier quote for them to assist. Today is 17 September 2026, and I am still going back and forth with the insurance company over what I believe should be a straightforward claim settlement. This has been an extremely frustrating experience, especially when you pay for insurance expecting assistance when something goes wrong.

At this stage, I would strongly encourage people NOT TO make use of Dialdirect, 1st for Women, Auto & General and Budget as they have lots of issue when it comes to claim